Beacon Moving and Storage

>Do not use this company.  They have stolen our furniture and will not ship it.  We had our offer tripled without cause.  They refuse to tell us where our furniture is unless we pay them.  We got a quote for 1155 to ship a few furniture items and paid them 750 thus far.  We got a call saying the delivery went up and now wil lbe over 2000 .  We contacted the dispatcher Stephanie.  She was rude and hung up on us a few times.  She told us that her manager would call us and all the documentation of why the rate went up.  This has not happened.  We will be contacting the authorities for stolen property.

Service cost: $1155

Three weeks before my move; My original quote was $925.; the movers showed up a day early (everything was pre-packed), packed the truck (6pm-9pm) and then gave me paperwork/bill for $2900. I was shocked and did not have that difference and told the mover so. He told me to give them a check. I told him that the check would be no good. He said don’t worry about it because they would hold my belongings for me for one month, free of charge. That night, I had driven to my new home. One day after I had relocated to a state 14,000 miles away, Beacon Moving called me threatening to auction my belongings off and put me into collections. The secretary [NAME EDIT] was extremely unprofessional when I asked for the company to please work with me. [NAME EDIT] in her own threatening and demeaning words said “I’ll give you till Friday to come up with the money”, 3 days. It took 1-1/2 wks to pay the bill, the movers showed up and furniture was broken (legs snapped off antique table, table top pulled from the legs, electric bird bath missing battery casing and entire top nozzle (can’t use it at all), dishware crushed/smashed, antique bureau’s draw handle snapped off, etc) of which I’ve taken photos of. This has been the worse experience with “professional movers” that I have ever dealt with. Horrible customer service, deceit, manipulation and taking advantage of a situation (abusive). This has caused me severe anxiety and panic, of which I clinically suffer from.

Move size: 1 Bedroom Home Service cost: $2900

Beacon Moving and Storage offer the reasonable moving prices that most people can afford to move their stuff. Besides, they also move on their promises with the most professional way. If they promise to move your package at a specific time with no damage, they will fulfill indeed. They never delay because they understand that time is just as valuable as money. They moved my refrigerator and gas cooker safely as it was in the genuine condition to my new residential estate within the agreed timeline. They’re swift and know each customer’s needs. Thank you very much Beacon Moving and Storage for making my day A GREAT MOVING DAY!

Move size: 2 Bedroom Home Service cost: $1500

I have written my individual reviews on each occasion two incidences have already happened and respectively described on google for Beacon and Official Van Lines.I am on a binding contract with correct estimates with Beacon and on the day of pickup I sent my friend to help the pickup team reach the storage for pickup and pay 65% of the total estimate as per the contract signed with them and there they made him sign a new contract with inflated estimates. Upon this I immediately called nonstop the dispatch team at Beacon of what has happened and the team there asked me to write the exact sequence of events. After that I have been following up every single day and reminding them that based on that contract that I had agreed upon my delivery from MA to NC should happen in 7 days and if my original contract is not honored then let me come to NJ and pick up my luggage as I have never agreed upon any new contract and their moving team was offered to leave the luggage. Without giving me a formal information I got a call from their delivery team that they are on their way to drop my luggage to my destination address where I agreed upon and reminded that the agreed upon contract is the original contract and estimates and anything it comes based on that contract as hauling charges, else I need no delivery. The team them arrived with a truck of which I had no view of my luggage, the driver again insisted upon signing a new contract which I objected and he replied with a smile saying sorry miss if you don’t sign the contract I will drive back with your luggage. To which I said that sounds unreal. If you are driving back that means you don’t have my luggage. Can I have a look, he said he has my luggage but sorry miss I will have to drive back as you aren’t signing new contract and he left without letting me have a look at my luggage or delivery. Now today one day later I got a call again from some man from Beacon asking me to sign a new contract, pay balance as per new charges and contract and redelivery charges, nothing of which is written in the original contract and I never objected paying what I owe at the time of delivery.

Move size: Studio Service cost: $958

I signed a binding estimate, and during the pick up, their list was matched to my belongings. Everything matched up. After the truck was loaded, they added $1200 to the bill and refused to cancel and unload unless I gave them $1500 cash right there during this argument. They delivered my items 2 weeks later and everything was destroyed. An elderly man and 2 women showed up for the drop off and said unloading was never planned. They were expecting to drive away and charge me a $1500 re-delivery charge. I had to hire additional help to unload and pay the extra money to avoid loosing my belongings. I am currently suing the company.

Move size: Partial Move Service cost: $3000