Beacon Moving and Storage

>Do not use this company.  They have stolen our furniture and will not ship it.  We had our offer tripled without cause.  They refuse to tell us where our furniture is unless we pay them.  We got a quote for 1155 to ship a few furniture items and paid them 750 thus far.  We got a call saying the delivery went up and now wil lbe over 2000 .  We contacted the dispatcher Stephanie.  She was rude and hung up on us a few times.  She told us that her manager would call us and all the documentation of why the rate went up.  This has not happened.  We will be contacting the authorities for stolen property.

Service cost: $1155

Three weeks before my move; My original quote was $925.; the movers showed up a day early (everything was pre-packed), packed the truck (6pm-9pm) and then gave me paperwork/bill for $2900. I was shocked and did not have that difference and told the mover so. He told me to give them a check. I told him that the check would be no good. He said don’t worry about it because they would hold my belongings for me for one month, free of charge. That night, I had driven to my new home. One day after I had relocated to a state 14,000 miles away, Beacon Moving called me threatening to auction my belongings off and put me into collections. The secretary [NAME EDIT] was extremely unprofessional when I asked for the company to please work with me. [NAME EDIT] in her own threatening and demeaning words said “I’ll give you till Friday to come up with the money”, 3 days. It took 1-1/2 wks to pay the bill, the movers showed up and furniture was broken (legs snapped off antique table, table top pulled from the legs, electric bird bath missing battery casing and entire top nozzle (can’t use it at all), dishware crushed/smashed, antique bureau’s draw handle snapped off, etc) of which I’ve taken photos of. This has been the worse experience with “professional movers” that I have ever dealt with. Horrible customer service, deceit, manipulation and taking advantage of a situation (abusive). This has caused me severe anxiety and panic, of which I clinically suffer from.

Move size: 1 Bedroom Home Service cost: $2900

Beacon Moving and Storage offer the reasonable moving prices that most people can afford to move their stuff. Besides, they also move on their promises with the most professional way. If they promise to move your package at a specific time with no damage, they will fulfill indeed. They never delay because they understand that time is just as valuable as money. They moved my refrigerator and gas cooker safely as it was in the genuine condition to my new residential estate within the agreed timeline. They’re swift and know each customer’s needs. Thank you very much Beacon Moving and Storage for making my day A GREAT MOVING DAY!

Move size: 2 Bedroom Home Service cost: $1500

I have written my individual reviews on each occasion two incidences have already happened and respectively described on google for Beacon and Official Van Lines.I am on a binding contract with correct estimates with Beacon and on the day of pickup I sent my friend to help the pickup team reach the storage for pickup and pay 65% of the total estimate as per the contract signed with them and there they made him sign a new contract with inflated estimates. Upon this I immediately called nonstop the dispatch team at Beacon of what has happened and the team there asked me to write the exact sequence of events. After that I have been following up every single day and reminding them that based on that contract that I had agreed upon my delivery from MA to NC should happen in 7 days and if my original contract is not honored then let me come to NJ and pick up my luggage as I have never agreed upon any new contract and their moving team was offered to leave the luggage. Without giving me a formal information I got a call from their delivery team that they are on their way to drop my luggage to my destination address where I agreed upon and reminded that the agreed upon contract is the original contract and estimates and anything it comes based on that contract as hauling charges, else I need no delivery. The team them arrived with a truck of which I had no view of my luggage, the driver again insisted upon signing a new contract which I objected and he replied with a smile saying sorry miss if you don’t sign the contract I will drive back with your luggage. To which I said that sounds unreal. If you are driving back that means you don’t have my luggage. Can I have a look, he said he has my luggage but sorry miss I will have to drive back as you aren’t signing new contract and he left without letting me have a look at my luggage or delivery. Now today one day later I got a call again from some man from Beacon asking me to sign a new contract, pay balance as per new charges and contract and redelivery charges, nothing of which is written in the original contract and I never objected paying what I owe at the time of delivery.

Move size: Studio Service cost: $958

I signed a binding estimate, and during the pick up, their list was matched to my belongings. Everything matched up. After the truck was loaded, they added $1200 to the bill and refused to cancel and unload unless I gave them $1500 cash right there during this argument. They delivered my items 2 weeks later and everything was destroyed. An elderly man and 2 women showed up for the drop off and said unloading was never planned. They were expecting to drive away and charge me a $1500 re-delivery charge. I had to hire additional help to unload and pay the extra money to avoid loosing my belongings. I am currently suing the company.

Move size: Partial Move Service cost: $3000

I recently used Beacon Movers for a cross country move from California to Florida. I used Beacon for a full service move including packing, storage and auto transport. I received a basic full service estimate for $5500 which included packing, storage, additional insurance, & complete move door to door. I was billed at the completion for a total $5850 , which to me was fine it was considerably less than the 10% I was told I could pay..
Having Beacon take care of all my moving needs really saved me time, money and aggrevation. I was so pleased and satisfied I decided to leave them some postive feedback which I felt they both earned & deserved. Beacon has all the tools and know how to get any job done, I recommend them to anyone who needs a honest and reliable mover.

Service cost: $5850

Do not use this company~!! Manger is extremely rude and the employees are in a rush to try to get you to put down a deposit with them.  I called to find out about pricings and had questions on how the process of the move is going to be.  I spoke with oneida and during the phone call, she transfers me to her manager (I guess she didn't know how to answer some of my questions?)  While talking to the manager, he never let's me finish what I have to say!  I had cut me off at least 3 times and consistantly talks over me.  Why would anyone want to do business with these guys?!?!?! .

Service cost: $1935

I will keep this short as I am fed up with this company. I recently moved from Rhode Isldnad to Florida for grad school and had an absoulte nightmare of a move thanks to Beacon. 1) They were 28 days late, they lied to me everyday I called "we will be there tomorrw" this went on for almost a month, I had to sleep on the floor as I had no furniture, cloths, etc. 2) They stole my TV. When they packed up my stuff I noticed they put a red cloth over my TV and a yellow cloth on everything else, needless to say this is how they marked what to steal. When they deleivered my stuff (late) the TV was missing, I still have no recieved any  money for this and they are not returning my emails or calls. 3) my motorcycle was damaged. I paid an extra $150 for them to create my bike, needless to say it had hundreds of dollars of damage to it when it was delivered. They have yet to pay for this. 4) Overall this company was extremely rude and a complete scam, I do not know how they are in business. 5) They charged me an extra $200 when the delievered my stuff, a month late!   bottom line DO NOT USE THIS COMPANY, they are a complete scam and complete scumbags.

Service cost: $1500

We used this poor excuse of a company and with great regret.  Prior to an agreement and contract, they were polite and eger.  After the deposit was paid, that's when the truth came.  Joe lied about our quote and the "communicating during the entire move" is a lie.  He even hung up on my wife.  The movers arrived 6 hours late and took them 8 hrs to pack and load a 2 bedroom apt.  It wasn't a beacon truck like we were told.  I believe it was USA moving or something like that.  They didn't even have packing material.  They made 2 trips to home depot for supplies as well as using 11 sheets and a mattress cover of ours.  They took our stuff to Jersey and unloaded to a warehouse only to re-load to another truck to deliver to FL.  Damaged items and missing/stolen items were reported.  The so called National Claim Management company is pretty much a fraud too.  I find it funny seeing how after some research, is owned by a lawyer named Orit Avraham.  No one every answers the phone or responds to emails.  Our claim was submitted 4 months ago and can not even get a status update on it.  These people need to be taught a lesson.  After reading all the reviews posted after our move, I just can't believe that a "company" like these are allowed to operate.  I will be looking into some sort of legal action.  Someone has to draw the line with these people. .

Service cost: $2500

The salesman Stan gave me an estimate based on the furniture I described. I did not embellish nor did I add anything on. After the movers loaded the truck they informed me I was "over" on the cubic footage and had to pay an additional $300. The day of the promised delivery they did not call us, when we finally were able to reach them we were informed their truck broke down and the delivery would be held up 3 more days! The salesman who promised to communicate with us from begining to end was nowhere to be found. My strong advice..STEER CLEAR of these guys.

Service cost: $1300

The salesman, peter, lied about everything that had to do with our moving. They are the worst company to do business with and they also lost 3 of my boxes and broke glass shelves because they moved my items off the truck two times. I was told that I would have a designated truck and crew but that was a lie!! They have yet to find my boxes and the insurance company that they referred me to is in my opinion fake. They have never acknowledged that they received my claim. Again do not do business with this company or you will be sorry!

Service cost: $4000

Worst moving company experience ever! Extremely poor customer service; unprofessional; not efficient company.  The absolute worst customer service experience I have encountered in years.  Liars and used combative conversations to force us to pay their final cost which was $1,000 more than they wrote our estimate for before finalizing our deal.  We had numerous items broken and trashed.  Nobody EVER took ownership of our concerns or even attempted to help satisfy anything.  They demanded cash for their inflated final price or "we won't ever deliver your stuff."  The supposed supervisors are horribly inadequate excuses for leading by example.  There are so many negative aspects to our experience that I could not even begin to list them all here on this site.  STAY AWAY from this company.  Many other truly professional movers out there. .

Service cost: $2846

Worst experience ever. Do not ask for their services. At the time of setting up the move, Beacon Rep. (Stan) was so friendly, helpful and promising of the excellent commitment. By the time they charged the deposit, Beacon Rep. Disappeared. They were late for collecting the item, rude attitude, and unprofessional. Delivery was promised with 1-2 days from Cleveland to Boston, that's why we asked for the service after Stan assured the delivery window. By the date of delivery, called and emailed Stan with no luck. Even though left so many messages. I called the services receptionist to check status and found out delivery will be in 5-7 business days!! Tried to send a complain to their website, the link is working, but error when you send as if the address does not exist! I have to extend my stay at a hotel waiting for my stuff to arrive! Will never ask for Beacon services in future.

Service cost: $1300

I chose beacon because of the wonderful sales girl Tatiana. She was very professional and informing, as well as a great conversation. Beacon moved me from California to Brooklyn New York. The day of the move I had 3 men come to my place and wrap all my big furniture and also had some of my kitchenware packed. I was a bit scared because I heard of prices going up but that was not my case and I was so happy I got to keep the price that I was promised. Delivery took about 11 days and once I got all my items back I inspected everything and my furniture and everything else was delivered in the same condition as when it was loaded on the truck. I am super happy and will be using beacon again for my daughters move to Washington. Thank you Tatiana and the wonderful beacon team.

Service cost: $2856

The estimate given to us was $1700 for a 2 bedroom apartment after giving a detailed list of items to ship but were charged $3500 after things were loaded in the truck. The delivery from MA to TX was promised as 10-14 days maximum, reached us on the 31st day. I paid $1467 plus $513 upfront and then $1527 at delivery time. Pick-up date: 11/08 Delivery Date: 12/09. My goods arrived 31 days from the day of pickup. The entertainment center, mattress foundation and the dining table are severly damaged. One huge box of glassware (microwave safe cooking and storing utensils) is lost.  Very poor customer service, rude and inappropriate responses over phone, did not furnish us with true details of the move. When I started retaliating for the injustice they stopped answering my phone calls. They are just brokers, they arrange truck companies and storage companies to finish the move. Very unprofessional and completely dishonest. The goods have been loaded and unloaded at least a few times since it was loaded and taken away from our house in MA. The wear and tear on the brand new moving boxes and spills and stains clearly indicate that. Also it must have been handled by many people who had handled the loading and unloading activities so badly. I've filed a complaint with BBB and I'm waiting for some appropriate action.  I have a strong feeling that the good reviews posted here were by their own people and are not legitimate. Please do not be misled.       .

Service cost: $3500

We have had a wonderful experience using Beacon for our move to California. The same nice man loaded our belongings in Syracuse, NY and delivered them to our new home in Los Angeles CA/ Everything arrived in exactly the same condition it was when packed. Nothing was harmed or broken. The truck and staff arrived at exactly the time they had quoted to us in both locations. We would definitely use Beacon again, tho am hoping this will be our last move.

Thanks, Beacon
Nadia Cohen
cohennadia8@gmail.com.

Service cost: $6500

I recently moved my daughter from NJ to TN and used Beacon for the move. Beacon was top notch! I was cautious when choosing a company since reviews tend to be negative with so many horror stories. I spoke with Joe / Account Manager at Beacon several times to ensure the on-line quote I received was not going to change once the movers arrived. Joe was extremely helpful, patient and provided excellent customer service. Movers arrived on time (on a Sunday and it was Mother's Day!). They were polite, efficient and professional. On the receiving end in Tennessee, the movers arrived 3-days early (which we were advised of in advance) and had everything into my daughter's place quickly and without any issues. I would highly recommend Beacon and also advise everyone to educate themselves about moving. Joe walked me through cubic foot vs. weight and the importance of an accurate inventory list in order to avoid surprises. Beth Z.

Service cost: $1000

I wish I read reviews about this company before using them. I gladly would have paid more to ensure on-time delivery and at least average customer service. Be sure to read the fine print as I thought three weeks ago that I was providing the DATE I WANTED MY ITEMS but I was told two days before my anticipated delivery that I provided the INITIAL DATE I CAN RECEIVE MY ITEMS. They have up to 21 days after the date you give them to deliver. I have had several interstate moves, including Los Angeles to NYC, and never has it been this difficult to confirm a delivery date for items. Not only have I been paying for an empty apartment, I now also have to extend my temporary living situation until I magically get the call from them (not likely since they have no customer service skills) with the date they can deliver my items. This has been an extremely frustrating experience - save yourselves the headaches and go with another company. I wish I did.

Service cost: $3000