Beacon Moving and Storage

>Do not use this company.  They have stolen our furniture and will not ship it.  We had our offer tripled without cause.  They refuse to tell us where our furniture is unless we pay them.  We got a quote for 1155 to ship a few furniture items and paid them 750 thus far.  We got a call saying the delivery went up and now wil lbe over 2000 .  We contacted the dispatcher Stephanie.  She was rude and hung up on us a few times.  She told us that her manager would call us and all the documentation of why the rate went up.  This has not happened.  We will be contacting the authorities for stolen property.

Service cost: $1155

Three weeks before my move; My original quote was $925.; the movers showed up a day early (everything was pre-packed), packed the truck (6pm-9pm) and then gave me paperwork/bill for $2900. I was shocked and did not have that difference and told the mover so. He told me to give them a check. I told him that the check would be no good. He said don’t worry about it because they would hold my belongings for me for one month, free of charge. That night, I had driven to my new home. One day after I had relocated to a state 14,000 miles away, Beacon Moving called me threatening to auction my belongings off and put me into collections. The secretary [NAME EDIT] was extremely unprofessional when I asked for the company to please work with me. [NAME EDIT] in her own threatening and demeaning words said “I’ll give you till Friday to come up with the money”, 3 days. It took 1-1/2 wks to pay the bill, the movers showed up and furniture was broken (legs snapped off antique table, table top pulled from the legs, electric bird bath missing battery casing and entire top nozzle (can’t use it at all), dishware crushed/smashed, antique bureau’s draw handle snapped off, etc) of which I’ve taken photos of. This has been the worse experience with “professional movers” that I have ever dealt with. Horrible customer service, deceit, manipulation and taking advantage of a situation (abusive). This has caused me severe anxiety and panic, of which I clinically suffer from.

Move size: 1 Bedroom Home Service cost: $2900

Beacon Moving and Storage offer the reasonable moving prices that most people can afford to move their stuff. Besides, they also move on their promises with the most professional way. If they promise to move your package at a specific time with no damage, they will fulfill indeed. They never delay because they understand that time is just as valuable as money. They moved my refrigerator and gas cooker safely as it was in the genuine condition to my new residential estate within the agreed timeline. They’re swift and know each customer’s needs. Thank you very much Beacon Moving and Storage for making my day A GREAT MOVING DAY!

Move size: 2 Bedroom Home Service cost: $1500

I have written my individual reviews on each occasion two incidences have already happened and respectively described on google for Beacon and Official Van Lines.I am on a binding contract with correct estimates with Beacon and on the day of pickup I sent my friend to help the pickup team reach the storage for pickup and pay 65% of the total estimate as per the contract signed with them and there they made him sign a new contract with inflated estimates. Upon this I immediately called nonstop the dispatch team at Beacon of what has happened and the team there asked me to write the exact sequence of events. After that I have been following up every single day and reminding them that based on that contract that I had agreed upon my delivery from MA to NC should happen in 7 days and if my original contract is not honored then let me come to NJ and pick up my luggage as I have never agreed upon any new contract and their moving team was offered to leave the luggage. Without giving me a formal information I got a call from their delivery team that they are on their way to drop my luggage to my destination address where I agreed upon and reminded that the agreed upon contract is the original contract and estimates and anything it comes based on that contract as hauling charges, else I need no delivery. The team them arrived with a truck of which I had no view of my luggage, the driver again insisted upon signing a new contract which I objected and he replied with a smile saying sorry miss if you don’t sign the contract I will drive back with your luggage. To which I said that sounds unreal. If you are driving back that means you don’t have my luggage. Can I have a look, he said he has my luggage but sorry miss I will have to drive back as you aren’t signing new contract and he left without letting me have a look at my luggage or delivery. Now today one day later I got a call again from some man from Beacon asking me to sign a new contract, pay balance as per new charges and contract and redelivery charges, nothing of which is written in the original contract and I never objected paying what I owe at the time of delivery.

Move size: Studio Service cost: $958

I signed a binding estimate, and during the pick up, their list was matched to my belongings. Everything matched up. After the truck was loaded, they added $1200 to the bill and refused to cancel and unload unless I gave them $1500 cash right there during this argument. They delivered my items 2 weeks later and everything was destroyed. An elderly man and 2 women showed up for the drop off and said unloading was never planned. They were expecting to drive away and charge me a $1500 re-delivery charge. I had to hire additional help to unload and pay the extra money to avoid loosing my belongings. I am currently suing the company.

Move size: Partial Move Service cost: $3000

I'd like to start by saying the overall move was flawless. The process of picking a mover was one of the most stressful things I ever had to do , I mean even moreso than me buying my new car. I must of gotten dozen of calls and millions of emails from all types of movers, I never thought when I went online to Billy.com would I get so many replies back for moving me. I went and spoke to about 10 different companies and in the end my choice was Beacon Movers because of their sales person Joe was the most informative and helpful individual I spoke to out of the bunch. I'm very pleased with how everything went and with my choice I'd recommend Joe and Beacon to anyone anytime.

Service cost: $2540

AVOID AT ALL COSTS!!   They took advantage of a 85 year old woman on a fixed income tramatized already by having to moving to be with family because she could no longer support herself.   The "BINDING - Not to Exceed Estimate was $2,548. I received a call this moring that said upon deliver they wanted an additional $2000 above the money I already paid bringing the cost to 4,548 with NO details regarding the reason.   Both the saleman, Michael, or the home office in Brooklyn NY were reponsive to phone calls seeking an explaination.   The amount doesn't reach the threshold for policie involvment - although they have been informed in Brooklyn, Las Vegas, and Virginia.   Anne Wilson.

Service cost: $2548

Beacon Moving & Storage are TERRIBLE. They quote significantly cheaper prices for moving your stuff, but you end up paying for it later, both in frustration, time and money.Firstly, the company that comes to pick your stuff up is not called Beacon, they are another company called Amiran. They came to pick our stuff up on time (we moved from NY to AL), but about 10min after they arrived, they said that it would cost more than what I was quoted by Joe because we exceeded "the cubic volume" that we quoted to them over the phone. To jack you on the price they will say one of these three things that you either exceed: the number of items on your list, the cubic volume or the weight. Once they packed everything up they take it to a warehouse where it will sit until they can get enough jobs to fill the van and drive it to your state. THEY ARE NOT BUSY FOR A REASON.They were a week & a half late with our delivery. The people we spoke to EVERYDAY until our stuff finally came were George and Michael. George is rude, unprofessional and lies about everything. We were given all kinds of excuses as to why our stuff wasn't being delivered: "the truck needs repairs", "the truck is on another job" etc.When our stuff finally came, things were DAMAGED or LOST, they also tried to keep our step ladder and again we were jacked on the price we were expected to pay. Again it was someone from Amiran. This guy was also named George and he was borderline violent. He threatened to leave with all of our stuff and also didn't want to assemble our bed. You don't need to put up with that when you have paid for a service and want it rendered.I strongly encourage you NOT to use this company to move. PLEASE save yourself a huge headache.

Service cost: $1600

LIARS, LIARS, LIARS!!  My husband and I needed a moving company quickly to go from Alexandria, VA to Belmont, CA (Basically Washington D.C. to San Francisco) for a new job.  The salesman I talked to, Joe, was a smooth talker from the start and promised that our things would arrive on July 6th.  They picked up our things on June 27th so that is almost two weeks of delivery time.  He was sure that the window in receiving our things would be July 6-8th.  I know now that he just convinces people to use their company through whatever means possible.  We believed him and made sure we arrived on July 5th to meet our furniture and move into our apartment.  We were starting to pay for rent the day we got there (and hotel stays).  From then on it has been a series of calls and people saying "your things will arrive in 3 days".  WE STILL DO NOT HAVE OUR THINGS and it has been 26 calendar days (or 17 BUSINESS days as they like to refer it as).   We found out that our contract actually included a date range.  It says earliest delivery date is July 6th and latest delivery date is July 27th.  They never verbally mentioned that.  They just sneak it into your contract.  Looks like they were always planning on getting here on the "latest date".  But they are going even past that date.   5 days ago I called the driver, Demetri from Amiran Van Lines.  They are the company that they use for moving, not Beacon like you might think.  4 days ago I was told our things would arrive Monday, today, July 22.  2 days ago the truck driver said it would be Wednesday, July 26th and this morning he said they gave him more stops to do (they consolidate your furniture with other peoples' and drop their things off along the way) and that now the date would be sometime "at the end of the week".   Mike, a supervisor, told me last week that our things were sitting in storage for the first two weeks, because "a truck had broken down".  After reading other reviews, I see that they say that, but they actually try getting more jobs before they decide to move our things. We have tried talking to George, the owner.  The one time my husband got on the phone with him he was rude and would not listen.  He also promised some date to get us to hang up the phone.  That date came and went 2 weeks ago. I just called the dispatcher line again asking what happens if our things get here past their "latest delivery date" (which is VERY likely since the driver has about 5 or 6 more stops along the way and he isn't even in Missouri yet).  The supervisor is "going to call me back" after the 21 business days which really means I'll be calling him next Monday again.  They always say they'll call you back and never do. We plan on updating this day to day until we get our things.   I hope you do not go with Beacon Moving!!  I am pregnant and this whole experience has been extremely frustrating and distressing for us.  They truly are the worst moving company out there.  They are "cheaper" than other companies, but now we know why.  .

Service cost: $2400

I am so very pissed off with this disgusting company and how they treat their customers. Every employee I dealt with after the pick-up of my furniture was very disrespectful. I am pregnant and they did not get all my belongings such as crib, bed frame, tv stand, lamps, mattress, and box spring from our storage. Even though it was in the contract for all items to be in the truck. They then tried to con me out of an additional $500.00 dollars to bring the rest and said there was no more room, but if I paid the extra that they would make it fit! How can you do that to people? These scavengers don't deserve to do business and I hope they falter. The manager and owner did nothing to help and hung up on me and my husband numerous times about the unprofessional mess! Whoever is thinking of using a moving company, DO NOT USE THIS COMPANY!

Service cost: $1150

As I was doing my online research for an upcoming move, I wound up on their site and had to enter my email and phone number to get the quote. I received a vague voicemail a few weeks later from someone named "Peter," who wished to speak with me about my upcoming move. Thinking it was the moving company my new job had contracted I gave him a call back. It only took a few moments to realize this guy was going hard for the sell, and after apologizing for the confusion I tried to get off the line. Long story short, Peter called m a "f*ck*ng b*tc$" and hung up on me in the process. Even if I didn't already have a moving company figured out, I would never go with them. Talk about rude, unprofessional and inept. And after reading the reviews I can't say I'm surprised they have a horrible reputation.

Service cost: $3000

OMG talk about a NIGHTMARE from HELL! These movers are scam artists to say the least! First of all they will give you a quote and then when they come over to move you, they jack up price another thousand! Do not fall for this! Then they take apart things that shouldn't be taken apart and break them! All our furniture is destroyed. A beautiful dining room table..destroyed..a Gorgeous $800 desk..destroyed..Expensive Frames destroyed, the list goes on. Then, when you try to call Victor to reimburse you for the items destroyed they refuse to call you back or speak to you! They also told us for the stairs we had to pay $100 cash but when they go there they tried to scam us for $200 instead! Such liars! They also tell you to give them a money order so when we gave them a cashiers check which is even better then cash, they refused it and wasted 3 hours refusing to unload until we switched it to a money order or cash! They also didn't even get to us until 8 days after pick up! a one - two day drive took 8 days for them! The whole experience was a nightmare, we thought we were looking up another company off the internet and used them by mistake. Dont make this same mistake! They are a joke and a complete rip off! .

Service cost: $400000

Avoid this company! The men who packed up and delivered my items were hardworking, polite, and caring, and I have nothing but compliments for them. This rest of my experience with them was nightmarish. After my initial quote, I realized I would be moving more items and called them more than a week ahead of time to receive a new quote. They didn't want to give me a new quote, saying that the drivers would determine the actual price when they picked up the items. I told them this would be a problem for me, as money was tight, and I needed to know ahead of time what I would owe. They said I could pay it upon delivery (my stuff would be stored for a month). When the van showed up, the driver told me they needed an additional $1600 cash in order to move my stuff. (I couldn't come up with that much cash on short notice, so Beacon didn't move all my stuff, and I had to contract with yet another moving company to get the rest of it!) The driver told me I would need to pay $2150 in cash or by cashier's check upon delivery.  When I scheduled delivery, I was told that it would "probably be Thursday" and that I needed to make a deposit of $1150 by wire transfer that day in order to schedule the delivery. I had moved to a rural area, and my bank requires me to make wire transfers in person, so I was unable to do that. I called them the next day, and after talking to two different people, who put me on hold while they talked to several more, they agreed to let me make it on my debit card. I spoke initally with Victor, who was quite annoyed with me that I was unable to make a wire transfer. He brushed aside my annoyance that I was told to pay them cash upon delivery and was now being asked to drive an hour to my bank to make a wire transfer. Anyway, I made the deposit by debit card, but the van didn't show up Thursday. I finally got a call on Saturday afternoon to let me know the van was on its way. Not having heard from them by mid-morning Saturday, I had made the hour trip into town to run errands. I explained I was an hour away from home and asked how long it would take them to get there. I apologized but told him the last I heard the delivery was scheduled for three days before, and no one had called with a new date. He became annoyed with me and accused me of not answering my phone (my phone log doesn't show any calls from them). At any rate, they showed up after dark on Saturday evening and immediately told me that I needed to pay them $2150 in order to have my stuff delivered. I told them I'd made a deposit of $1150 on that $2150 already. The driver called the company and was told I had not. We spent the next 20 minutes arguing about this, with the person on the other end of the phone insisting I needed to pay the whole amount and that I hadn't made a deposit and that "it hadn't gone through." I was able to pull up my bank account on the Internet and show the driver that the charge had gone through. He told the person he was speaking to on the phone, but they didn't believe him. Ultimately, he had to take a picture of my online bank statement with a cell phone and email it to the company before they let him unload my stuff. I was their last delivery of the trip, and the first two items off the van (a sewing machine and a box of baby pictures) were not mine. The previous delivery was to an address in SC, so if you're in SC , had a delivery around 1/12/13, and are missing those items, they have them. Many of my boxes marked "fragile" were upside down and crushed, but so far I have not found any significant damage to the items. (They were not initially packed this way; I believe this occurred when they were put in or taken out of storage). I've only just begun to unpack, though. I'm very nervous that some of my items might not have made it, given that they keep track of items on a log sheet, and if I have two of someone else's, I'm probably missing two of mine. To sum up, avoid this company! Each person I spoke with told me something different. They change their terms after they have your stuff, essentially holding it hostage so that you have to do things their way. They strongly prefer dealing in cash, but they don't seem able to keep track of payments made to them, and while I found their moving men professional and hardworking (at least one of them on each end of the move spoke English well), the company, itself, quite clearly doesn't trust them.

Service cost: $4250

Let me start by saying that their sales person and their delivery teams were honest, polite and hard working. The same cannot be said for the owner. Aside from being rude and unprofessional (refused to put the items where  they were supposed to go - as per the contract/agreement), Victor made some very prejudiced and discriminating remarks. In the  3 decades I have lived in this home I have never been subjected to such bigotry. Made me more than a little uncomfortable. Especially when he started walking around the house and questioning me about the property/yard. .

Service cost: $1600

 I'd like to say that I am utterly disgusted with the lack of care the company has given my move and that as a result I would NEVER use your company again and will advise every family friend and coworker I've ever had or will ever have against using your company.  It is a sad day when a company cannot even live up to the words on their own home webpage "Choose the responsible and dedicated moving experts ..make your moving experience a great one, choose Beacon Moving & Storage" I am very sorry I did.  Since delivery it has been nothing but a headache, the movers delivering our items were not communicable and my fiancé had to look in the truck three times! They kept saying they were done with our items still on the truck!  What kind of moving company sends such an incompetent untrained workforce that cannot even unload a truck!  Three of our boxes were lost.  I had to call four times just to speak with a real person! I was placed on hold the first time and waited 25min listening to hold music before the phone just hung up.  Then after being told the same thing over and over about filing a claim the dispatch woman could not even tell me what filing a claim would get me..  I do not understand how a small amount of money is supposed to replace my lost memories.  Also, it should not matter if it is three boxes or a whole shipment, care should be to given to ever persons’ items no matter what!   I do not understand why our stuff was not kept together every step of the process, everything should have been kept together in a systematic fashion!!  I am just so appalled by the lack of care for humanity I guess when you sign a moving contract you might as well say goodbye to everything you hold dear.

Service cost: $2330

"Joe" the salesmen is a very smooth talking individual . I was told that I did not have to worry about his company using third party venders nor was his company a brokerage and could trust that Beacon Moving would take care of my furniture and me every step of the way ..long story short..I did get a third party bussiness showing up at my house the day of the move..did I mention that I was called the day before for the wrong pick up day..all the discounts you are told you'll get.. Gone..of course you go over the allotted number of boxes..guess what..new contract new price much much higher..now they have your furniture..guess what..they are now running behind sorry we told you next day..two days latter..now a week latter just noticed damages on some of my furniture..not happy no apologies just annoyed.

Service cost: $3000